Matou Pan Asian Restaurant, located on Liverpool's iconic waterfront, has been handed the lowest possible hygiene rating following an inspection. The restaurant, which boasts panoramic views of the River Mersey from its position above the ferry terminal, received zero stars out of five after an environmental health inspection on Wednesday, May 13.
Restaurant's Response to Inspection
The restaurant, which opened in 2010 and markets itself as a Pan-Asian dining destination with a cocktail bar and lounge, was found to require 'urgent improvement' in several areas. The inspection report highlighted the need for major improvement in hygienic food handling and food safety management, as well as necessary improvements in the cleanliness and condition of facilities and the building.
A spokesperson for Matou expressed disappointment, stating: 'We were disappointed by the outcome of our recent Environmental Health inspection, particularly as the restaurant has consistently achieved a 5 Food Hygiene Rating prior to this visit.' They noted that the issues were primarily administrative and structural, and that the premises was not required to close as there was no imminent risk to public health.
Actions Taken
The restaurant said it took immediate action to address all points raised, completing all required works and improvements. They also employed an independent food and hygiene assessor to confirm the improvements were correctly implemented. A re-visit from Environmental Health has been arranged. The spokesperson added: 'The safety and wellbeing of our customers and team will always remain our highest priority and we remain fully committed to delivering the high standards our customers expect.'
Inspection Process
Liverpool Council's environmental health service conducts unannounced food hygiene inspections to ensure food served to the public is safe. Officers may take food samples and photographs to support their investigations. Businesses that receive poor ratings are given time to make improvements unless there is an immediate risk to health. They can also request a re-inspection or appeal the verdict.
