Thousands of customers across the UK were unable to access online banking services this morning, with major banks including Lloyds, Halifax, First Direct, Nationwide, Bank of Scotland, and TSB experiencing technical issues. The outages began around 7:30 am, coinciding with payday for many Britons, leading to widespread frustration.
According to Downdetector, Lloyds Bank received over 4,200 reports, Halifax had 3,400, Nationwide and TSB each had around 800, Bank of Scotland had over 500, and First Direct had 400. Customers reported difficulties logging into mobile apps and online banking, as well as problems making payments.
First Direct, owned by HSBC, confirmed a technical fault but stated it was resolved shortly after. Lloyds Banking Group, which includes Lloyds, Halifax, and Bank of Scotland, also acknowledged the issues and said services were restored. Nationwide posted on X: 'Sorry if you experienced delays making a payment today. Everything is now working normally.' TSB issued an apology and confirmed service had resumed.
Customers took to social media to express their anger, with many noting the timing on payday. One Lloyds customer said: 'I need to pay my credit card today... What is going on?' Another TSB customer wrote: 'Payday and @TSB is DOWN AGAIN!!!!!?! Absolute shambles this bank like.' A Halifax customer added: 'I need to get onto my bank urgently.'
The outages affected multiple banks simultaneously, leading to speculation about a broader issue. One user commented: 'It's that thing called Technology again, todays victims are, Lloyds, Halifax, Bank of Scotland, and TSB.' Another said: 'If you look on down detector, it looks like several UK Banks are having payment issues—a little worrying if you ask me!'
All affected banks have since confirmed that the problems have been fixed, and services are operating normally. A Lloyds Banking Group spokesperson said: 'We know some customers are having issues with internet banking and our apps. We're sorry about this and we're working to have it back to normal soon.'
