Lloyds Banking Group has disclosed that an additional 80,508 customers may have had their financial details exposed due to an IT glitch in March, bringing the total number of potentially affected individuals to over half a million.
Scope of the Incident
The incident on 12 March initially impacted 446,915 customers across Lloyds, Halifax, and Bank of Scotland, who either saw other people’s transactions or had their own data shared. With the latest update, the total number of potentially affected customers now exceeds 527,000.
Compensation and Goodwill Payments
The banking group has paid £201,000 in compensation to 5,250 people, alongside an additional £62,000 in 'goodwill' payments to 1,625 individuals. These payments are intended to address the inconvenience and potential distress caused by the glitch.
Data Exposure Details
Approximately 107,937 people clicked on other customers' transactions, potentially viewing detailed information such as account details, National Insurance numbers, and payment references. Lloyds attributed the glitch to a 'software defect' from an overnight IT update.
Despite the scale of the exposure, Lloyds has not observed any increase in fraud or financial losses directly linked to the incident. The bank continues to monitor the situation and has advised affected customers to remain vigilant.
