BT Group has revealed plans to close its main office in Liverpool, placing 601 jobs at risk. The Plaza, located in St Paul's Square, is slated for closure as part of the company's strategic review to modernize its estate. Employees were informed of the decision on June 30, 2026.
Impact on Staff and Operations
The closure will primarily affect BT Business staff, Openreach workers, and 999 call handlers. The latter have been contracted to BT since the government outsourced those roles in 2024. A consultation process is scheduled to begin on July 20, during which some roles may be relocated to BT offices in Manchester and Leeds.
In a statement, a BT Group spokesperson said: "BT has been modernising and optimising our estate to ensure our workplaces are fit for the future and provide the best possible environments for our people. As part of this strategy, we are proposing to close our office at the Plaza in Liverpool. We are working closely with impacted colleagues, with some proposed to move to other locations. We will continue to support all our colleagues throughout this change."
Relocation and Redundancy Options
The firm added that staff not "in scope" for new roles may be offered relocation packages or discretionary enhanced redundancy. BT is actively engaging with employees, unions, local representatives, and MPs to consider feedback and alternative suggestions raised during the consultation process.
The broadband provider moved into the 40,000 sq ft office just six years ago as part of its then UK-wide regional hub strategy. The current lease agreement is set to expire in March 2027.
