HM Revenue and Customs (HMRC) has issued a significant update to its tax payment guidance, explicitly advising taxpayers that it is "worth checking" their bank accounts if scheduled payments do not appear immediately. This clarification follows a direct enquiry from a customer regarding the timing of payments processed under arranged payment plans.
Customer Enquiry Prompts HMRC Response
On March 25, a taxpayer contacted HMRC via social media at approximately 1:15 PM, expressing concern about a missed payment. The individual stated: "I set up a payment plan and payment is due to be taken out today. It's not been taken out yet - does this sometimes happen later in the day?" Payment plans allow taxpayers to settle outstanding bills through regular instalments, providing a manageable approach to debt resolution.
HMRC's Official Statement on Payment Processing
In response, HMRC confirmed that delays can indeed occur, with payments not always showing as withdrawn first thing in the morning. The tax authority elaborated: "Payments don't always show as taken first thing and may be processed later in the day. If it hasn't been taken by the end of today, it's worth checking your bank account again tomorrow." This statement underscores the variability in banking systems and processing times, which can affect when transactions are visible.
Steps to Take if Payments Remain Outstanding
HMRC further advised on the necessary actions if a payment continues to be absent after the following day. The organisation added: "If it's still not showing after that, you can contact us to make sure everything is in place." To facilitate this, HMRC provided a link to a Government webpage containing contact details for individuals experiencing difficulties with payments.
Essential Requirements for Setting Up a Payment Plan
For those considering or currently managing a payment plan, HMRC outlines several prerequisites:
- The relevant reference number for the unpaid tax, such as a unique tax reference number, typically found on correspondence from HMRC.
- Details of a UK bank account, with authorisation to set up a direct debit.
- Information regarding personal or company income and expenditure, particularly if the debt involves company tax.
Contact Information and Support Services
Taxpayers seeking assistance can reach HMRC's dedicated helpline at 0300 200 3300. This service operates from Monday to Friday, 8 AM to 6 PM, and covers a wide range of inquiries. Support is available for issues including tax codes, overpayments, underpayments, tax on savings, refunds, and questions about Individual Savings Accounts (ISAs).
This guidance aims to alleviate concerns among taxpayers, ensuring they are informed about potential delays and know how to proceed if payments do not process as expected. By monitoring bank accounts and utilising HMRC's support channels, individuals can manage their tax obligations more effectively and avoid unnecessary stress.
