Consumers are being urged to check their mobile phone contracts after warnings that networks could secretly increase prices while customers are still tied in. According to uSwitch telecoms expert Ernest Doku, mobile providers may change terms and conditions, including raising prices, which may not always seem fair.
For contracts taken out after January 2014, providers must give 30 days' notice if main costs rise mid-contract, allowing customers to leave without penalty. However, this does not cover price increases agreed at sign-up. If changes cause 'material detriment'—such as a subscription hike or reduced allowances—customers can cancel within 30 days.
For other changes, the situation is less clear, and networks often decide on a case-by-case basis. Customers who feel they are getting a bad deal should make a strong case and, if necessary, contact the Ombudsman Services, CISAS, or Resolver for complaints.
To switch providers, consumers can consult a quick guide on switching. Those struggling with signal can also find tips on negotiating better deals. The advice comes as part of ongoing consumer protection efforts.
