A shopper has highlighted a little-known Temu feature that can return money on orders even after they have been delivered. Posting on TikTok, Cocoscreations told followers about Temu's price adjustment policy, which allows customers to reclaim the difference if an item becomes cheaper after purchase. She described the method as "free money," explaining that a friend on Facebook had told her about the rule, which she said applies for 30 days after an order.
How the price adjustment works
Cocoscreations explained the step-by-step process in her video. She said: "First things first, you're gonna click you at the bottom and start on that page, and then click your orders." Showing her page, she added: "Here's all my orders that are on here. I'm gonna scroll through and find a recent one, and then you're gonna click those three dots in the left corner."
She continued: "Click price match/adjustment, and then from here there are two options. Just click the bottom one, request a price adjustment." She noted that shoppers should click "request a price adjustment" at the bottom "if it's orangeed out," as that indicates price discrepancies where money can be reclaimed.
Repeating the process for other orders
The shopper advised viewers to submit the request and then check other orders placed within the last 30 days. She said: "Hit that submit button, and then you'll be able to receive a credit back to Temu for the discrepancy in that price. But don't stop there. Go back to your orders. Hit two back arrows to get back to all of the list of your orders, and then you're gonna scroll through."
She added: "Honestly, I just did this for three orders this morning, and it was like $5 and change or so I think. And you're literally not even doing anything for it. You're just getting money back because the price changed and it's cheaper now than it was when you first bought it." She recommended setting a reminder and checking "multiple times a day, at least once a day."
What Temu says
Temu confirmed the policy on its website, stating: "Items purchased on Temu are eligible for our price adjustment policy as follows: Temu will provide the price difference, based on the price and currency type of the paid order, if the selling price of the same item (of the same size, color, etc., from the same seller) was reduced within 30 days of payment in the same country or region. Items that are promotional or no longer available may not be eligible for our price adjustment policy."
The company added: "The shipment of your order will not be affected by applying for a price adjustment before you receive your items. Fees, including but not limited to shipping fees, will be excluded for any price adjustment calculation." Temu also noted it "reserves the right to the final interpretation of our price adjustment policy, the right to modify the terms of this Policy at any time, and the right to deny any price adjustment at our sole discretion."
