Frustrated Ryanair passengers have claimed they were left without food or water after being kept on board a plane for six hours as it waited to take off. The flight, FR145 from Stansted to Berlin Schönefeld airport, was meant to depart at 7.50am yesterday but was grounded due to snow, not reaching Germany until 4.50pm local time.
Passenger Emily Morris, a 24-year-old geography teacher from Leeds, said staff would not give out food or water, and the experience was so bad she will never travel with Ryanair again. She and her fiancé Tom Jones, 27, were flying to Berlin for a festive break and chose an early morning flight to maximise their holiday time.
Ms Morris described the ordeal: 'We were sat there for about an hour and nothing had happened. It got to about 8.30am and we were eventually told that whoever had landed the plane before we got on hadn't de-iced it properly. But then it started snowing, and by the time they had finished de-icing the plane they said there was too much snow on the runway.'
She added: 'I asked if we could have some water because we'd been there for ages, but I was told we couldn't have anything, and we couldn't get off the plane either. One of the air hostesses said if they gave us anything it would come out of their own wages.' The plane finally left Stansted at 2.12pm and arrived in Berlin at 4.48pm local time.
A Ryanair spokesperson said: 'This flight from London Stansted to Berlin yesterday [December 27] was delayed ahead of take-off due to snow at Stansted.'
