Halifax customers must switch to the Lloyds app by October 31, when the Halifax app closes, to continue using mobile and online banking services without interruption.
At the start of July, Halifax parent company Lloyds Banking Group, which also owns Lloyds Bank and Bank of Scotland, announced that the Halifax brand will begin to change to Lloyds Bank as part of a major restructure that will see the remaining Halifax branches rebranded.
“There are no immediate changes for customers, and everything will continue to work as it does today,” it said at the time. “The Halifax brand will stop opening new accounts later this year, and existing Halifax customers will start to use the Lloyds app in the coming months and will see their accounts rebranded to Lloyds over time.
“Halifax branches will be rebranded to Lloyds – meaning that Lloyds will continue to offer one of the largest branch networks in the UK today.”
App closure and login details
Earlier this month, Halifax reminded customers that from October 5, “as part of the Halifax brand changing to Lloyds, we'll start to close the Halifax app”. “To keep managing your accounts online, you need to move across to the Lloyds app.”
In the brand change FAQ on their website, Halifax says those who move to the Lloyds app first will see their login details “automatically updated for Lloyds online banking”. However, if you move to Lloyds online banking on a computer before moving to the app, “you’ll need to set up your login details for the app separately”.
Security advice for customers
The Halifax app will be closed on October 31, so you'll need to switch over before then to continue using the app and online services without interruption. Scammers often use occasions like this to try and target people moving their accounts from one brand to another.
The brand told customers to expect updates by email, letter, or in the Halifax app or online banking, clear notice about when it is time to move to Lloyds, and the same protection they get currently. It stressed that it will never ask you to log in or verify yourself using a link or QR code, ask for personal details by phone, text or email, or ask you to move your money. You can find out more on the Halifax website.
