Halifax has told customers it will begin closing its app in October as part of its rebrand to Lloyds. In an email, the bank explained that customers must move to the Lloyds app to continue using online banking, as the Halifax app will be shut down on 31 October.
What customers need to do before 5 October
The email reads: "Just a quick reminder that from 5 October, as part of the Halifax brand changing to Lloyds, we'll start to close the Halifax app. To keep managing your accounts online, you need to move across to the Lloyds app."
The correspondence continues: "In just a few easy steps, you'll be up and running, with everything you need ready for you - your accounts, payments you've set up, and any letters and statements we've sent to your digital inbox."
Lloyds app familiar and easy to use
Lloyds said its banking app "should feel familiar and just as easy to use" and that switching over will "only take a few clicks". Halifax added that once its app is closed at the end of October, "you won't be able to access your accounts from there at that point".
Halifax is also shutting 13 branches in September as part of the broader Lloyds closure programme, reports the Express. The banking group, which includes Lloyds, the Bank of Scotland and Halifax, will close at least 247 branches in 2026 and 2027, following the Group's announcement of 79 new closures.
Branch closures and digital shift
The group said decisions are "based on a range of factors, including how customers are choosing to bank and the availability of nearby services". Mobile banking use has risen sharply in recent years, with approximately 87% of UK adults now using at least one form of digital banking, according to recent figures.
Customers have been urged to use in-person services at its other brands, including Lloyds and Bank of Scotland, where they can deposit cash, make withdrawals and pay in cheques. Account holders can also use banking hubs, shared spaces operated by the Post Office, where customers of multiple banks can deposit and withdraw cash, receive face-to-face support and manage their accounts.
A spokesperson for Lloyds Banking Group said: "The way people are banking has changed, with over 21 million customers choosing our apps to manage their money. We're providing more choice than ever before, bringing together the best in digital convenience with our people."
"Alongside our app, our customers can use any Lloyds, Halifax or Bank of Scotland branch, the Post Office or Banking Hubs for their everyday banking, and deposit cash at over 30,000 PayPoint locations."
