ChatGPT users in the UK can now check their Experian credit score for free following the launch of a new service. The credit reference agency has upgraded its ChatGPT app to give people secure access to their personalised Experian Credit Score, along with their score history and information about the factors that can affect it.
Experian says it is the first time consumers in the UK have been able to securely access their personal credit score through an AI platform. The new service comes as more people turn to artificial intelligence for help managing their money, with Experian research finding 62 per cent of regular ChatGPT users use AI tools to help them reach their financial goals.
Secure access within ChatGPT
Experian says customers' credit scores are displayed within its own secure, logged-in experience and are not exposed to or used by the AI model when ChatGPT generates responses. Customers who connect their Experian account can access their personalised credit score on its 0 to 1,250 scale within seconds.
They can also see how their score has changed over time and which score band they are currently in, as well as information explaining what goes into calculating an Experian credit score. The app can also provide a comparison table of current account offers.
How to use the service
People looking for more detailed information will be directed to the Experian app or website, where they can access their full personalised credit report and guidance on improving their score. To use the service, customers need to tag @Experian within ChatGPT and follow the secure sign-in process to connect their Experian account. People who do not already have an Experian account can sign up for free.
Edu Castro, Managing Director of Experian Consumer Services UK&I, said: “Today we're giving people secure access to their own personalised score, with a clear explanation of what's behind it, inside the AI platform millions already use every day.
“As people increasingly seek money advice on a range of different channels, it’s important the information they get is accurate and genuine.
“This is fundamental to our strategy of meeting people wherever they choose to engage with us and helping make credit understanding truly accessible, especially for younger consumers who are growing up with AI as their first port of call for financial questions.”
What the score means
Experian says it helps power the majority of lending decisions in the UK, including eight in 10 credit card applications. However, a credit score does not guarantee someone will be accepted for borrowing. Lenders use their own criteria when deciding whether to offer credit and on what terms.
