Nationwide Building Society has clarified its account rules after a customer noticed a discrepancy when checking their details online. The member saw a new card listed in their online account but had not yet received the physical card.
Responding to the query on social media, Nationwide explained: "This is because the new card has been generated, and will be with you at your registered address before the end of the month which is when the current one will expire." The provider's website states that new cards are sent about three weeks before expiry and can be used immediately upon receipt.
Customers shared their experiences, with one receiving a card three weeks before expiry and another less than two weeks prior. Nationwide warns that cards not used in the last six months will not be automatically replaced; customers must request a new card by phone.
Separately, Nationwide's head of retail, Stephen Noakes, told the Treasury Committee that even a small savings buffer makes a big difference. He highlighted the Flex Regular Saver account, offering 6.5% interest on deposits up to £200 per month.
