Nationwide Building Society has clarified its account policies after a customer raised a query about a new FlexAccount not appearing in their online banking app. The member had recently applied for the account and was concerned when it did not show up immediately.
Responding on social media, Nationwide explained that new accounts can take up to five working days to appear alongside existing accounts online. If the account does not show after this period, customers are advised to call 03457 302011 for further assistance.
Meanwhile, Nationwide is offering a £175 switching incentive for customers moving from a non-Nationwide provider to a FlexDirect, FlexAccount, or FlexPlus account. To qualify, customers must complete a full switch via the Current Account Switch Service within 28 days, deposit at least £1,000, and make one debit card payment within 31 days of opening or switching. The bonus will be credited within 10 days of meeting all conditions.
Additionally, Nationwide will pay a £100 bonus to over four million members through its Fairer Share scheme this year, marking the fourth round of payments. To qualify, members must hold a current account alongside a qualifying savings account or mortgage.
