ATO Call Centre Crisis: Staff Conditions Under Fire
Exclusive investigation reveals shocking working conditions at outsourced ATO call centres, with 125% staff turnover and major service quality concerns. Discover the full story.
Exclusive investigation reveals shocking working conditions at outsourced ATO call centres, with 125% staff turnover and major service quality concerns. Discover the full story.
LNER staff member Samir Zitouni, credited with saving multiple lives during a mass stabbing, has been discharged from hospital. Read his incredible story of bravery and recovery.
Furious BBC One Show fans demand answers as Friday night episode disappears without warning, replaced by Sports Personality of the Year rerun in scheduling shake-up.
Broadcast regulator Ofcom received thousands of complaints following a Channel 4 News report detailing journalist Holly Williams' mobile service ordeal with Vodafone and Tesco Mobile, highlighting widespread consumer frustration with telecom providers.
Shocking scenes erupted at a UK migrant accommodation facility as asylum seekers brandished knives and made death threats against hotel staff following complaints about meal quality, prompting immediate police intervention.
Exclusive analysis reveals staggering timeline of White House departures under Democratic presidents, exposing deeper challenges in maintaining stable governance and policy continuity.
BBC Breakfast faces internal turmoil as production staff slam management over abrupt schedule shifts and alleged disregard for work-life balance, creating a crisis at Britain's favourite morning show.
Exclusive investigation reveals how a toxic blame culture within the NHS is driving staff to breaking point and compromising patient care across Britain.
British universities brace for unprecedented disruption as academic staff threaten nationwide strikes over pay disputes and massive job cuts, potentially locking students out of courses during critical academic periods.
British universities are bracing for potential staff strikes and mass resignations as a bitter pay dispute intensifies, with academics reporting they're forced to use food banks amid the cost-of-living crisis.
An alarming report reveals how a toxic blame culture within the NHS is driving dedicated staff away, threatening the future of Britain's healthcare system and patient safety.
A single reality television episode has sparked unprecedented viewer outrage, generating nearly half of all complaints about the most controversial TV programme in half a decade according to broadcasting watchdog Ofcom.
An exclusive insider's account reveals the intense pressure, passenger chaos, and behind-the-scenes drama of working at British Airways' Heathrow hub. Discover what really happens before your flight takes off.
Exclusive: The Prince of Wales personally intervened to address a 'toxic' working environment within his household, demanding a complete overhaul of staff management and support systems at Kensington Palace.
Melbourne's Bar Bambi is under fire as furious customers flood review sites with complaints of appalling service, exorbitant prices, and a hostile atmosphere, branding it the 'worst bar experience' of their lives.
Former Center Parcs staff lift the lid on the intense pressure, gruelling workloads, and the hidden reality behind the idyllic façade of the UK's beloved forest holiday chain. Exclusive insights from the people who made your break perfect.
Furious British tourists reveal their holiday nightmare as a TUI flight cancellation leaves them stranded at Palma de Mallorca Airport overnight without accommodation or support.
E4's Celebs Go Dating faces a viewer backlash as contestant Dustin Green's controversial antics, including a cringe-worthy 'magic trick' and explicit remarks, prompt a flood of Ofcom complaints and outrage on social media.
A tourist's London dream trip turns into a nightmare after discovering blood-stained sheets at a central hotel. The management's appalling response sparks outrage and raises serious questions about hygiene standards in the UK tourism industry.
A UK resident reveals the shocking toll of enduring constant noise and anti-social behaviour from neighbours, leading to severe sleep deprivation and mental health crisis. Exclusive interview.
McDonald's UK launches a groundbreaking STEM-based strategy to revamp its iconic Big Mac meal, addressing long-standing customer feedback on value and experience.
The Australian Medical Association reveals a surge in malicious complaints targeting doctors for expressing pro-Palestinian views on social media, raising concerns about free speech and professional intimidation.
ITV's Lorraine faces a viewer revolt as stand-in host Ranvir Singh is slammed for an 'irritating' and 'unprofessional' broadcasting tic, sparking calls for a permanent replacement.
The BBC confronts major controversy as its Glastonbury coverage draws accusations of anti-Semitism following inflammatory remarks about Israel from punk duo Bob Vylan during their live set.
ITV's Emmerdale is under intense scrutiny after a hard-hitting homophobic abuse storyline involving character Nicky Milligan has triggered a deluge of official complaints to media watchdog Ofcom, sparking a debate on responsible broadcasting.
BBC Breakfast faces a viewer backlash as fans threaten to switch off over 'unbearable' presenting style, criticising the show's overly cheerful and scripted banter.
ITV2's Love Island is hit by a tidal wave of Ofcom complaints as furious viewers condemn the explosive Casa Amor behaviour and alleged 'emotional manipulation' that dominated the latest series.
Exclusive: Multiple Wetherspoon's employees have been abruptly dismissed, accused of exploiting a generous company food discount. The pub chain defends its decision, while former staff claim the rules were unclear and the punishment overly harsh.
ITV's Coronation Street faces a storm of complaints after a raunchy, semi-naked sex scene between characters Sean Tully and his new boss, Laurence, on a kitchen table leaves viewers branding it 'gross' and entirely unnecessary for the iconic soap.
A landmark UK study uncovers the truth behind our national obsession with weather talk, calculating exactly how much time we dedicate to moaning about forecasts, heatwaves, and cold snaps.