Major UK water suppliers including Southern Water and Anglian Water are under investigation by the Competition and Markets Authority for potentially overcharging customers by hundreds of millions.
Regulator Ofwat proposes cutting water company profits by £70 per household, targeting underperforming firms like Southern Water and Thames Water in major industry shake-up.
An EasyJet passenger is fighting for compensation after a technical fault cancelled her flight to Amsterdam, with the airline refusing payout despite EU regulations.
A landmark case in Japan sees a restaurant owner take legal action against abusive customers, challenging the country's deep-rooted service culture where customer misconduct often goes unpunished.
Ryanair cancels 600 flights across Europe due to French air traffic control strikes, disrupting thousands of British travellers' holiday plans. Find out which routes are affected and your passenger rights.
Irish pop sensation CMAT has abruptly cancelled her entire UK tour, leaving devastated fans in the lurch just weeks before shows were set to begin.
British travellers face uncertainty as potential US government shutdown could halt ESTA applications and leave visitors stranded without refund protection. Essential reading for UK citizens planning American trips.
Travellers to Japan face holiday chaos as Typhoon Ragsasa forces mass flight cancellations. Expert Simon Calder explains your rights to refunds and rebooking.
Exclusive investigation reveals widespread energy bill inaccuracies affecting millions. Discover if you're owed money and how to challenge your supplier.
A seismic investigation by the FCA into discretionary commission arrangements could see millions of British motorists claim compensation for unfairly inflated car finance payments. Here's how to check if you're affected.
UK travel agents are demanding a major overhaul of the Package Travel Regulations, arguing current refund rules are crippling the industry and leaving customers in limbo. Discover the proposed changes.
Families left furious and in tears after a 'Willy Wonka experience' in Glasgow, advertised with AI-generated imagery, turned out to be a sparse, disappointing set. Organisers issue apology as event is abruptly cancelled.
Former President Donald Trump calls on the Biden administration to reimburse passengers for widespread flight disruptions, criticising handling of air traffic control crisis.
British Gas faces a storm of criticism after quietly removing a crucial payment buffer for thousands of customers, leaving many struggling to pay their energy bills. Find out if you're affected.
Marks & Spencer is dishing out free £15 vouchers to customers who faced long queues or poor service. Here's how to check if you're eligible and claim your compensation.
Iconic US restaurant chain Cracker Barrel faces a fierce customer backlash and plummeting sales after a drastic 'woke' rebrand alienates its conservative core base. The brand's attempt to modernise its values has been met with accusations of betrayal and
A viral video captures a shocking incident of xenophobia at a New York City Georgian restaurant, where a customer verbally attacked the owner for his accent. The confrontation has sparked widespread condemnation and support for immigrant businesses.
Victorious Festival organisers break their silence with a new statement following the sudden cancellation of its Saturday event due to severe weather, addressing ticket refunds and attendee safety.
A simple request to remove a dog from a UK restaurant has ignited a fiery nationwide debate. Discover the divided public opinion, the owner's defence, and what this reveals about Britain's evolving social norms regarding pets in public spaces.
A plus-size traveller's fight for inclusivity leads to a groundbreaking refund from Southwest Airlines after being forced to purchase an extra seat. Discover the details of this landmark travel policy shift.
Cracker Barrel Old Country Store, the beloved American restaurant chain, is facing a massive backlash from loyal patrons after unveiling a controversial redesign of its iconic logo, a move fans are calling a betrayal of its heritage.
Primark shoppers are up in arms after being caught off guard by a strict new returns policy that bans cash refunds and offers only credit note exchanges, leaving many feeling short-changed.
A family's half-term holiday was ruined after a Travelodge in Weston-super-Mare gave away their pre-paid room, despite a 250-mile journey. Their story exposes a growing customer service crisis in the budget hotel sector.
A pizzeria in Italy faces a customer backlash and accusations of 'scandalous' hidden costs after adding an €8 'background music' surcharge and 45p for freshly ground pepper to a couple's bill.
McDonald's UK launches a groundbreaking STEM-based strategy to revamp its iconic Big Mac meal, addressing long-standing customer feedback on value and experience.
A UK shopper tells of her shock after being handed a lifetime ban from Aldi and TK Maxx for a bizarre misunderstanding over a pair of boots. The incident has sparked debate over retail security protocols.
Exclusive: A UK homeowner reveals how a devastating banking glitch left him unable to pay his mortgage, pushing him to the brink of financial ruin and highlighting a growing crisis in customer service failures.
A Manly cafe is at the centre of a social media firestorm after a woman was allegedly told to give up her stool to make way for a 'better customer', igniting a fierce debate on hospitality and public shaming.
A Black Scottish content creator's viral TikTok video, where he hilariously contrasts his natural accent with an 'English' one for customer service, has ignited a vital discussion on identity, race, and linguistic bias in the UK.
A Sainsbury's supermarket car park in a quaint English town has been officially rated the best in the UK, scoring a perfect 5 stars for its cleanliness, safety, and ease of use in a new national survey.