Jet2 has confirmed a new 72-hour rule for passengers with flights booked, designed to make going on holiday smoother. The budget airline recently launched a new functionality in its mobile app that lets customers view live flight times, flight status, and updates from 72 hours before their flight is due to depart.
New app feature launched in June
The new feature, which launched on June 22, gives customers access to accurate and up-to-date information at their fingertips, with the aim of making holidays easier and more convenient. As well as viewing live flight times and statuses three days before departure, customers can now also access information about how and when they can meet their Jet2 in-resort Customer Helper. Through the app, customers can view their resort Customer Helper's name, visit times, and locations, providing easy, on-the-go access to key information during their holiday.
Continued investment in customer experience
Jet2 said the updates come as part of its continued investment in delivering its “industry-leading” customer experience, giving customers access to key information about their flight when they need it most. It follows the airline's launch last year of its 'Live Transfer Status' app functionality, which enables customers to track their coach transfer to the departure airport in real time. That functionality is currently available to Jet2 customers taking a coach transfer back to their departure airport when returning from holidays in the Balearics, Canaries, Mainland Spain, Morocco, Turkey, and Bulgaria, and is expanding to Greece, Cyprus, Malta, Faro, and Madeira this summer.
Price pledge and surcharge removal
Jet2 also made a price pledge to customers earlier this year, becoming the first UK airline and tour operator to confirm it will not introduce surcharges on any booked flights or holidays to cover cost increases, such as jet fuel, as a result of the Iran War, assuring customers that the price they book with Jet2 is the price they will pay. The airline confirmed it has removed the surcharge provision across all flights and holidays, even though the company has never previously applied them. The move came following speculation that some airlines and travel companies may introduce surcharges, meaning customers would face extra costs after booking. The price policy applies to all Jet2 flights and holidays booked through any channel, such as online, via mobile app, contact centre, or an independent travel agent, meaning customers can lock in their flight or holiday price “with total confidence”. Jet2 added that the policy does not include tourist taxes, which are payable in resort at the time of the holiday and are paid directly to the accommodation provider.
