Renowned hotel inspector Alex Polizzi, famous for her no-nonsense approach on Channel 5's The Hotel Inspector, has revealed her expert advice to help travellers avoid disappointing stays. With years of experience evaluating accommodations, Polizzi knows exactly what separates a dream stay from a nightmare.
Check Reviews – But Read Between the Lines
Polizzi emphasises the importance of scrutinising reviews before booking. "Don't just look at the star rating," she advises. "Read recent reviews carefully, especially those mentioning cleanliness, service, and accuracy of photos." She warns travellers to be wary of properties with multiple reviews citing the same issues.
The Tell-Tale Signs of Trouble
According to Polizzi, certain red flags should make you reconsider your booking:
- Overly processed or outdated website photos
- Vague responses to specific questions from staff
- Limited contact options or unprofessional communication
- Dramatic price drops at the last minute
Trust Your Instincts
"If something feels off when you arrive, don't ignore that feeling," Polizzi stresses. She recommends doing a quick room inspection upon arrival, checking bedding, bathroom cleanliness, and functionality of amenities. "It's much easier to request a room change immediately than to suffer through a bad night's sleep."
When to Walk Away
Polizzi's golden rule? "If the reality doesn't match what was promised, speak up." She advises travellers to politely but firmly request a refund or alternative accommodation if their room falls significantly short of expectations. "Hotels rely on good reviews, so most will work with you to resolve issues."
