BT has issued a final warning to millions of UK households still using traditional copper landlines, with the shutdown of the old network set for January 31, 2027. The company urges customers to switch to its Digital Voice service before the deadline to avoid disruption.
The copper system, which has been in use for over a century, is being retired due to being overloaded and unreliable for modern needs. BT states that more than three million homes have already upgraded, but many more have yet to act.
Digital Voice offers clearer audio, call forwarding to mobiles, and improved call screening to block scams. The switch is simple: most existing handsets work with digital landlines, and customers can keep their number with no price increase. In many cases, users just need to plug their phone into the broadband hub instead of the wall socket.
BT warns that ignoring messages from providers could lead to service disruptions. Customers with additional needs, such as those using telecare devices or pendant alarms, are advised to inform their provider promptly for support.
BT Group Chief Executive Allison Kirkby said: “Upgrading the UK’s digital backbone is vital to ensure everyone has modern, secure and resilient connectivity. Old, failing infrastructure holds back homes, businesses and digital inclusion.” BT has invested over £40 billion between 2020 and 2030 in digital infrastructure.
