Royal Mail has announced an organisational review that is expected to result in the loss of up to 2,500 head office and support function jobs by the end of 2027. The company described the move as part of a “significant transformation” as it implements universal service reform and adapts to a rapidly-changing market.
Decline in letter volumes
Letter volumes have fallen by more than 70% since their peak, while customer demand for faster and more convenient parcel delivery services continues to grow, the company said.
In a statement, Royal Mail said: “As part of its transformation programme, Royal Mail is simplifying processes and functions across the business and today announced proposals for an organisational review of head office and support functions.”
CEO on cost reduction
Alistair Cochrane, chief executive officer of Royal Mail, said: “We have been working hard to reduce costs and simplify processes across all areas of the business as we transform to win in a very competitive market. These proposed changes remove duplication and allow us to invest further in the service we deliver for our customers.
“We are committed to treating everyone fairly and respectfully throughout this process, working closely with our trade unions.
“The proposed changes will not be easy, but they are an important part of building a stronger, simpler and future-ready Royal Mail for our customers and colleagues.”
