An Amazon customer in Oldham, Greater Manchester, has expressed fury after a delivery driver threw a £39.99 Christmas present over his garden gate, then marked the parcel as 'handed to the resident'. Sean Newton, 33, was at home when he heard a loud thud outside, only to find the gift for his 12-year-old stepdaughter had been tossed over the front gate.
Mr Newton checked his security camera footage, which showed the driver walking up to the gate, not attempting to open it, and then throwing the parcel into the garden. Shortly after, he received a notification stating the item had been 'handed to the resident'. The hair styling tool, intended as a Christmas gift, now has a loose connection and does not work, which Mr Newton believes was caused by the throw.
Mr Newton complained to Amazon, who offered a full refund upon receiving the broken item. However, he noted this is not the first such incident. 'It's not the first time I've had to complain directly to Amazon and it's always the same story,' he said. He acknowledged that the drivers are likely temporary agency staff brought on during busy periods, but urged them to take pride in their work.
