The Department for Work and Pensions (DWP) has been accused of using excessive surveillance techniques on suspected benefit fraudsters, including tailing claimants, monitoring social media, and gathering CCTV footage. A report by Privacy International analysed a 995-page guidance document for DWP surveillance teams, revealing the extent of investigative methods used.
The report found that companies such as bingo clubs, the BBC, estate agents, and the NHS can be asked to provide information on individuals under investigation. Privacy International argues these measures are disproportionate and that the DWP prioritises clamping down on alleged fraud over supporting claimants.
The DWP uses an algorithm to flag potential fraud cases but has refused to disclose how it works. Privacy International's senior researcher, Eva Blum-Dumontet, stated: 'Surveillance should never be the price anyone has to pay to live with dignity.' She called for greater transparency and a rethink of the benefits system.
The DWP defended its practices, saying its powers are subject to independent scrutiny and are used only when all other lines of inquiry have been exhausted. A spokesperson described Privacy International's report as a 'gross mischaracterisation' of the department's activities.
