Jet2 has issued a new update for passengers travelling to Greece, announcing the suspension of the European Union's Entry/Exit System (EES) biometric checks for UK holidaymakers. The airline confirmed the news on its website on Tuesday, April 28, affecting those with flights and holidays booked to the country.
Jet2 Praises Greek Authorities
In the announcement, Jet2 praised Greek authorities for prioritising customers by putting the EES checks on hold. The Greek embassy confirmed that as of April 10, 2026, British passport holders are exempt from biometric registration at Greek border crossing points. This move follows intense criticism of the EES rollout in April 2026, which caused travel chaos, long queues, and missed flights, particularly for British passengers.
Jet2 stated it has been lobbying authorities extensively to delay the introduction of EES. The airline operates flights and holidays via 15 Greek airports this summer, offering over 3.5 million seats. The suspension is expected to significantly improve the arrival and departure experience for customers.
CEO and Greek Official Statements
Steve Heapy, CEO of Jet2, said: 'We applaud the Greek authorities for acting in the best interests of UK holidaymakers. Our customers work and save very hard for their holidays, and we will always do everything in our power to ensure they have the very best experience when they travel with us.' He added that pausing EES checks until systems are ready will result in a much better experience and urged other countries to follow this approach.
Andreas Fiorentinos, Secretary General of the Greek National Tourist Organisation, commented: 'Following Jet2’s recent announcement welcoming Greece’s decision to temporarily suspend biometric checks for British travellers under the EES system, Greece reaffirms its commitment to providing a smooth and visitor-friendly travel experience. Tourism remains a top government priority and a key pillar of the Greek economy.' He thanked Foreign Minister George Gerapetritis for his swift intervention.
No Surcharges on Bookings
Last week, Jet2 became the first UK airline and tour operator to confirm it will not introduce surcharges on any booked flights or holidays to cover cost increases, such as jet fuel. The company assured customers that the price they book is the price they will pay, removing the surcharge provision across all flights and holidays.
