For countless Brits, a Sunday roast at Toby Carvery is a cherished tradition. With over 150 locations across the UK, the pub chain serves up hearty comfort food without the hassle of cooking or cleaning. But what do the staff really think while serving you? We spoke to employees who dished the dirt on the best and worst parts of the job. Here are nine things they wish they could say to customers.
1. Yes, We Get Free Food
One of the biggest perks is the complimentary meals. Many venues offer a 33% discount across branches, but some staff score free food entirely. It's a lifesaver for hangovers, as a hearty roast can cure any lingering bad feelings.
2. We Apologise Hundreds of Times a Shift
Navigating through crowded tables, especially on Sundays, requires constant smiling and apologising. Staff wish customers would leave space for them when collecting plates.
3. Top Up Your Own Drinks
If you have a bottomless drink, please refill it yourself. Staff are irked by customers who ask for top-ups every five minutes.
4. It's All Gravy
Many workers go home reeking of gravy. The smell clings to clothes and hair, a constant reminder of the job.
5. Our Feet Are Hideous
Hospitality wreaks havoc on feet. Long shifts in formal shoes lead to calluses, blisters, and bruises from carrying heavy plates. Staff avoid sandals on days off.
6. It's Hard to Stay Slim
Despite being on your feet all day, the temptation of delicious food is constant. Even resisting during shifts, it's easy to indulge once home.
7. Running Out of Meat Can Be Good
When food stocks dwindle, staff may get to clock off early. So load your plates high!
8. Staff Discount Makes Us Very Popular
Employee benefits are a hit with friends and family, who enjoy a third off when dining with a staff member.
9. Don't Forget to Tip
Although the carvery is self-service, clearing up is still hard work. Staff appreciate tips from customers who understand the rush on busy Sundays.
