Collingwood Court, a care home in North Shields, has been awarded an 'outstanding' overall rating by the Care Quality Commission (CQC) following an unannounced inspection. The home, operated by Care UK on Front Street in Chirton, also received 'outstanding' ratings for its caring and well-led services after a two-week evaluation.
Leadership and Culture Praised
The report praised Home Manager Chloe Jelley, 29, who took over the service in October 2025, for being highly visible, approachable, and actively involved in the day-to-day running of the home. Inspectors noted that she leads by example, modelling exceptional kindness and person-led values while fostering a positive and inclusive culture.
Inspectors also highlighted the home's inclusive culture and the positive relationships between team members and residents, noting that colleagues consistently treat residents with compassion. A health professional told inspectors: "The staff are always cheerful, welcoming and approachable. Their positive attitude helps create a happy atmosphere within the home and provides reassurance to both residents and families."
Personalised Approach to Care
The CQC praised the home's highly personalised approach to care, noting that the team used a detailed understanding of each person's history, interests, preferences, and faith to shape daily routines, activities, and overall wellbeing.
Resident Dorothy Garman said: "Having my wish granted and being able to travel to London to meet my new granddaughter was such a special experience. It meant so much to me to be able to spend that precious time with my family and finally meet her. It's a memory I will treasure forever, and I'm incredibly grateful to everyone who made it possible."
Ratings and Next Steps
The home also achieved a 'good' rating in safety, effectiveness, and responsiveness, with inspectors highlighting the home's strong partnership working with external professionals and families.
Home Manager Chloe Jelley said: "We're extremely proud the CQC has recognised the quality of care provided at Collingwood Court. This achievement reflects the hard work and dedication of our team, which goes the extra mile every day to deliver safe, respectful and person-led care for every individual living here. It is especially rewarding to see the positive relationships between team members, residents and families acknowledged in the report, and we will strive to continue to provide the highest possible standards of care."
Collingwood Court is a modern, purpose-built home providing full-time residential and dementia care, as well as short-term respite care. Designed to enable residents to lead active and fulfilling lives, the home has a choice of lounges and dining rooms as well as its own activities room and hair and beauty salon.
