Alton Towers will trial changes to its disability fast lane system during the February half-term, preventing people with autism, ADHD, and anxiety from using the ride access pass. The trial, running from 14 to 22 February, will reserve the pass for guests with difficulty standing, level access needs, or urgent toilet requirements.
Merlin Entertainments, which operates the Staffordshire theme park, said disabled visitors with additional accessibility needs reported that the digital pass was not working for them due to increased demand and longer queue times. Those with crowd difficulties will instead receive a free essential companion ticket and access to sensory rooms and quiet spaces.
The changes will also apply at Chessington World of Adventures and Legoland Windsor. Christine Flintoft-Smith of the National Autistic Society acknowledged concerns but noted Merlin's commitment to reviewing the arrangement after the trial.
Rob Smith, Merlin's chief operating officer, said the company remains committed to supporting neurodiverse guests and will keep the approach under review ahead of the main season in March. Visitors can still purchase Fastrack passes starting at £35 extra.
