Some Oasis fans have claimed they are receiving refunds for their tickets after mistakenly buying accessible seats on the 2027 tour. Tickets for all 42 dates on the band’s tour next year went on sale at the weekend via a special ballot system on Ticketmaster.
Ballot system and tour dates
Fans had been required to sign up in advance, with those successfully through then given a unique code to try and secure tickets. Those with a code were then given access to one of nine on-sale windows across three days where they could try and gain access to the eagerly-awaited UK shows.
They will kick off at Glasgow’s Celtic Park on May 21. Oasis will also play 11 nights at the Etihad Stadium in Manchester throughout June 2027.
Fans mistakenly buy accessible seats
But some fans said they were mistakenly able to buy accessible tickets, which require proof of eligibility such as a Blue Badge, Disability Living Allowance (DLA) or letters from medical professionals.
One fan, Susan Warren, said she initially bought a pair of front standing tickets for the June 15 show at the Etihad Stadium with her partner’s code during one of the initial sale windows, and then tried again at another period with a second code they had received to buy more for the same show for their friends.
Initially only offered VIP pre-show fan experience tickets, which cost £511.60 each, Susan said she then was offered two seated tickets for £265. She said she only recalled the tickets mentioning there was ‘step free access’ at the time of purchasing the tickets.
“Quite a bit of the Etihad is step free,” Susan explained. “It’s not like Old Trafford or other venues where there’s steps everywhere, so I didn’t really think twice about that. It didn't make it obvious to me they were accessible tickets and I didn't see it say anything at the time.
“But when we purchased them, the check-out page mentioned they were accessibility tickets. I tried to reach out to Ticketmaster immediately to try and amend the order for other tickets whilst they were still on sale, but because it took them so long to respond all the tickets have sold out now.”
Refunds and exchange requests
Susan said she has since seen posts on Oasis fan clubs online from other fans in a similar position to her, and some have already begun receiving refunds after being unable to provide evidence of their eligibility.
“There’s a few people out there in the same position,” Susan explained. “And they have already been approached by Ticketmaster asking for evidence in order to keep the tickets but because they can’t, they have received refunds.
“I don’t want a refund, I want to exchange them for tickets at the same price I paid. I was given a code and I should have been able to get tickets. I don’t recall seeing anything about them being specifically accessible tickets or requiring any evidence, just that they had step free access.”
Ticketmaster has said that accessible tickets were ‘clearly labelled’ during the purchase journey, with wheelchair or accessibility descriptions displayed on-screen. It is also understood that customers must also agree to terms, which confirms the required need for accessible seating, at the time of completing the purchase.
Ticketmaster has confirmed with the Manchester Evening News that those who are unable to provide evidence for accessible tickets will receive refunds for their purchase.
