Kung Fu Chinese Food & Tea Bar in Wigan town centre has been widely praised after staff made a generous gesture to a pregnant customer whose prawn crackers were accidentally left out of her home delivery order. The woman, who had been craving the crackers, called the takeaway to ask if they could drop them off. Not only did staff return promptly with the missing item, they also included an extra bag of prawn crackers, a tub of sauce, a large KitKat, a bottle of Oasis, and a handwritten note.
Customer's Social Media Post Goes Viral
The customer was so delighted that she shared her experience on social media, writing: 'I'm not one to make a public post, but if any business deserves the praise it's these guys. I've always had amazing customer service from them anyways, but today they really did go above and beyond. I'm pregnant and craving prawn crackers like they are going out of fashion.' She added that the food was still warm when the extras arrived, and described the gesture as 'heart-warming.' The post garnered hundreds of reactions, with many commenters praising the takeaway's customer service.
Staff Explain Their Motivation
The note, signed by staff members Lesley Ann Wallace and Abby Ball, read: 'Hope this keeps the cravings at bay for a little while! I was the same with my little girl. Congrats from all at Kung Fu.' Lesley Ann, a mother of one, later said: 'People don’t understand the impact positive reviews have on us as people! The long hours, especially with the weather, they are greatly appreciated!! My craving was chicken sweetcorn soup with prawn crackers so I can definitely relate.'
Business Philosophy of Kindness
Zoe Hunt, who also works at the Standishgate business, explained to the Manchester Evening News: 'I think I can vouch for all our staff when I say that our bosses treat us very well and we like to pass on that kindness to our customers. In this case we missed prawn crackers off the delivery, so we sent them ASAP with some extras to make up for our mistake. Some of us who work here are mums and understand what pregnancy cravings are like! So we doubled the prawn crackers in case the craving hit again.' She added: 'We just enjoy giving a little bit extra to make our customers happy! Even if it’s extras for birthdays or little notes in orders, we just want to give people tasty food, bubble teas and smiles.'
