A London nursery has closed unexpectedly for two weeks following a series of complaints to Ofsted. Parents were given just two days' notice to arrange alternative childcare, with the provider apologising for the disruption.
The Victoria Avenue-based Busy Bees nursery in Kilburn has apologised for the temporary closure and said it is working hard to ensure it has the right arrangements in place to provide the high-quality care and early education that its children and families expect.
Complaints and Regulatory Action
The Local Democracy Reporting Service (LDRS) understands that a series of complaints were lodged on October 15, 26 and 27, raising concerns that the provider was not meeting requirements about children's safety and welfare, including child ratios, accident or injury, safety of premises, risk assessment, and information for parents and carers.
On October 29, 2026, the education watchdog conducted a regulatory phone call, which found that the provider was not meeting certain requirements and issued a series of actions to be completed before November 13.
Actions Issued to the Nursery
Seven actions were issued to the nursery, including keeping a written record of accidents or injuries, informing parents of any accidents or injuries sustained by their child, and ensuring that risk assessments were carried out to identify aspects of the environment that need to be checked and how risk will be removed or minimised to protect children and staff from harm.
The closure was, according to Ofsted and Brent Council, the nursery's own decision, with the council stating that it needed to make some improvements to the premises. Ofsted also confirmed that the childcare provider has not been suspended.
Nursery's Response and Next Steps
A spokesperson for the nursery said: "We are very sorry for the disruption the temporary closure at Busy Bees Kilburn is causing families. We are working hard to ensure we have the right arrangements in place to provide the high-quality care and early years education that our children and families expect, and we are keeping parents updated as our reopening plans are confirmed."
Ofsted said it cannot comment on individual providers but will monitor the nursery's compliance after it reopens.
