A Serbian businessman who was partially sucked out of a Ryanair plane window at 20,000 feet says the airline has only offered to rebook his flight following the terrifying incident.
Passenger's account
Ljubisa Karovic, 61, was nearly ripped from the aircraft when the window broke mid-flight from Thessaloniki, Greece to Memmingen, Germany on July 10. His wife Svetlana Grković said she had to pull her husband back into the plane as he repeatedly lost consciousness.
Karovic is now wearing a neck brace for at least six weeks. He claimed no Ryanair officials have contacted him directly. “All we’ve had is emails to my son, who booked our flights, asking if we want to rebook and asking how I was. But nobody from the company has contacted me directly, not even a phone call to show any concern,” he told the Daily Mail.
Crew response and emergency landing
His wife said cabin crew “didn’t do anything” and merely “looked scared” while other passengers held onto Karovic’s legs. The Boeing 737 made an emergency landing back at Thessaloniki, where medical staff met the plane. Passengers reported a bang “like a tyre bursting” before the window ruptured.
Ryanair's statement
Ryanair’s group chief financial officer Neil Sorahan previously said: “Our customer care team have actively been in touch with the family since the incident. Our crew did a phenomenal job and got the aircraft back to Thessaloniki. Everyone, bar none, walked off the aircraft. It was a great job done by the cabin crew and the pilots.”
The Mirror has contacted Ryanair for further comment.
