An NHS worker from Norwich has been left devastated after a hairdresser chopped off 14 inches of her hair, despite her requesting only a trim. Amanda Macintosh, 42, said she loved her long locks and was horrified to see a 'massive pile of hair on the floor' during her appointment at Crop Shop salon in Castle Meadow on April 25.
Ms Macintosh, who paid £20 for a wash, cut, and blow-dry, said she specifically asked for an inch or two to be removed. She told the stylist she would rather return for multiple trims if needed. However, after the cut, she realised her hair was drastically shorter and began to cry. The salon manager, Stuart Stott, described the incident as a 'misunderstanding' and said it was the only complaint they had received this year.
Ms Macintosh said she felt anxious about going to work with her hair down, as it had been her 'comfort blanket'. She rarely visits the hairdresser and had last had a trim at the same salon a year ago. After sharing her experience on Facebook, she received hundreds of responses from others claiming similar encounters at the salon.
The salon offered Ms Macintosh a complimentary haircut, but she said she does not have thousands of pounds to fix her hair. Mr Stott questioned why she did not speak up during the cut, suggesting she must have liked it at the time. Ms Macintosh countered that she did express concern, but the stylist turned her chair away from the mirror and insisted her hair was still long.
