This is the moment a McDonald's customer jumped over the counter and attacked staff members at a restaurant in Acton, west London. The angry client lost his temper and threw an object at a server before climbing over the counter and running into the kitchen.
Another member of staff tried to break up the altercation as two men lunged at each other. Customers watched the worsening spectacle as one man was wrestled to the floor. Two McDonald's workers eventually pulled the customer away by his shirt.
A female customer was heard asking a nearby delivery driver to intervene. Online users criticised bystanders for doing nothing, with one writing: 'Such a shame. Most just watched and nobody helped.'
A McDonald's spokesperson said: 'The safety and security of our people and our customers is our utmost priority. It is completely unacceptable to see anyone behaving this way. We have a zero-tolerance policy when it comes to violent and anti-social behaviour, and we are currently assisting the police with their enquiries.'
Anti-social behaviour accounts for more than 20 per cent of all crimes reported in London, according to Plumplot, compared to 15.9 per cent for England and Wales. The borough of Ealing, which includes Acton, is one of the worst hit areas, with 10,076 instances of ASB reported in 2022.
