A cafe worker in Chelmsford has been left absolutely fuming after receiving a racist and vile special request with an online booking.
Outrage Over Vile Customer Request
On November 6, a staff member from the popular Acanteen in Chelmsford, Essex, took to Instagram to share her profound distress over the incident. The employee expressed she was so upset she wanted to cry after reading the booking comment, which was too offensive to repeat.
She stated in her emotional video: I cannot believe people exist that are so racist and so disgusting... you know who you are, you're so not welcome in Acanteen and I'm sure you're probably not welcome in Chelmsford.
Zero Tolerance Stance and Police Report
In response, Acanteen published a formal statement on Instagram with a trigger warning, reinforcing their zero-tolerance policy towards bullying, harassment, racism, sexism, or any other hateful behaviour.
The cafe's post emphasised that while they respect different opinions, any conduct that upsets guests or their team will be treated with the utmost severity and reported.
An crucial update followed in the comments section: Acanteen confirmed they have reported the hate incident to STOP HATE UK, who are referring it to Essex Police. The Mirror has also contacted Essex Police for an official comment on the matter.
Community and Business Response
The cafe's powerful social media post concluded with a message of inclusivity, affirming that everyone who spreads love and acceptance will always be welcome. This incident highlights the challenges hospitality staff can face and the importance of businesses taking a firm stand against hate crime.
