Charities have described a policy by London councils as 'inhumane', accusing them of targeting vulnerable refugees who speak little English. A Guardian investigation reveals that vulnerable families, including women fleeing abuse, are being illegally 'dumped' hundreds of miles away in a practice that is 'ripping at the social fabric' of deprived towns.
Housing Crisis Drives Relocation
Against the backdrop of a deepening housing crisis, the number of homeless people forced out of London has doubled in the past two years. Freedom of information requests show that scores of families with children were moved to cheap, sparsely furnished properties in some of the poorest parts of England, including Bolton, Blackpool, and Hartlepool.
Charities accused councils of targeting vulnerable refugees who have little English and limited ability to understand or challenge the move. If they refuse, they are effectively forced onto the streets.
Community Division and Criticism
MPs and council leaders said the sudden arrival of dozens of these families is fuelling community division in areas already struggling with long waits for social housing. Jonathan Brash, Labour MP for Hartlepool, called it a 'disgrace' and accused London councils of 'dumping of a crisis on to northern communities'. He added: 'It is undoubtedly the case that this kind of behaviour is increasing tension in towns like Hartlepool as local people face massive challenges with housing and other public services. It is ripping at the social fabric of the community I represent.'
Legal Violations and Court Battles
Under the Housing Act, local authorities must find accommodation in their borough 'so far as reasonably practical'. If outside, the council must legally notify the other local authority. However, several London councils have been found by the high court to have acted unlawfully in recent years. Housing lawyers, charities, MPs, and council leaders said some are routinely flouting the law.
An Albanian woman who fled a sex trafficking gang in Manchester was unlawfully told to move from Ealing, west London, to a property 260 miles away in County Durham, despite being highly vulnerable and having two young children. When she raised concerns, Ealing council provided details of two sex trafficking support organisations it said were in County Durham – but one was in Durham, North Carolina, and the other in Durham, Ontario. The woman, who won a high court battle against the council last year, said: 'I was crying because I was really stressed. I felt they didn’t care.'
Use of Intermediary Companies
Some London councils pay millions of pounds to intermediary companies to provide often-unfurnished flats or houses hundreds of miles away, sending families in one-way taxis sometimes in the dead of night. Brash said he had heard of families being 'bundled into taxis in the middle of the night with little more than the clothes on their backs' and that the council only heard about it when 'they turn up at their door looking for help'. He added: 'It’s cruel in the extreme.'
Last year, Croydon council signed a £1m contract with a Derbyshire-based firm called Reloc8, which specialises in moving homeless families out of the capital. Enfield council has paid more than £894,000 to Reloc8 since August 2023. That year, 94% of Enfield’s offers to homeless families were outside London and 59% were in north-east England.
Impact on Vulnerable Individuals
On its website, Reloc8 claims to have moved more than 400 homeless households out of London – including 180 in a six-month period, nearly one a day, which it described as a 70% increase. The firm advertises that it only requires landlords to 'have the minimum of a cooker and fridge freezer' and adds: 'In certain cases we may also ask you to provide beds.' In a statement, Reloc8 said all its properties were inspected to comply with regulations and that it had 'many success stories over the years'.
In 2024, Reloc8 was found to have moved a woman and her two children 250 miles from Uxbridge to a barely furnished house in a small town outside Darlington the day after she was discharged from hospital. The head of the local Citizens Advice bureau said they had been 'left to fend for themselves'.
Official Figures and Concerns
The total number of homeless families dispatched across England is not known as several London councils do not keep a central tally. Latest official figures suggest about 1,300 homeless households were moved out of London by councils in the year to March 2025, up from 670 in the year to March 2023. However, housing charities said the true figure would be much higher because families moved to private rented accommodation may not appear in official statistics.
Sophie Earnshaw, a solicitor at Shelter, said: 'The law is clear: councils have a responsibility to accommodate families who become homeless in their local area – when this is not feasible, they must secure accommodation as close by as possible. Instead, some councils are paying private companies, like Reloc8, to move families up to hundreds of miles away from their local area.'
London Councils, representing the capital’s 32 boroughs, said most out-of-London placements were to bordering counties but called for the government to tackle 'unsustainable' homelessness. Liz Wyatt, of Housing Action Southwark and Lambeth, said the number of families sent from London to north-east England rose from one in 2017 to at least 38 in 2023 and is expected to have risen further. She said: 'It’s pure cruelty. It feels that housing officers target the most vulnerable people who [often] don’t speak English as their first language.'
Enfield and Ealing councils said they were battling a 'severe' housing crisis and denied breaching the Housing Act, saying they always notified other local authorities. Enfield denied targeting non-English speaking people, stating it 'does not discriminate'.
