Gatwick Airport faced chaos this weekend after losing running water due to low pressure and loss of supply. Toilets, drinking fountains, and cafe beverage services were unavailable across both terminals.
Gatwick's response
In a statement shared on X, Gatwick wrote: 'A water issue in the Horley area is causing disruption at the airport this morning. The problem is affecting water supply in both terminals and is currently under investigation. Bottled water is being made available to passengers and staff across the airport and other contingency measures are being put in place to ensure the welfare of our passengers. We will provide further updates and apologise for any inconvenience to passengers.'
Passenger backlash
The announcement was made just before 11am, but many travellers criticised the timing. @Paulx3qq2 raged: 'This came way too late. And even now there’s no announcement yet at the airport. Chaos, passengers don’t know what’s going on. Is the management team on leave or what’s going on?'
@Liamnicholson82 echoed: 'You haven’t even told the passengers in the terminal what’s going on and you post this on here?'
@RealRotator also criticised the 'poor communication', stating that the water crisis is a 'public health issue' since people cannot wash their hands in the airport’s bathrooms.
