EasyJet Responds to Passenger Fears Over EU Border System Delays
EasyJet Holidays has issued an alert addressing concerns from passengers who fear they may miss their flights due to prolonged queues at European airports. This situation arises as the European Union's new Entry/Exit System (EES) continues its rollout across the continent, requiring non-EU travellers to register biometric data such as fingerprints and photographs upon arrival.
What Is the EU Entry/Exit System?
The automated digital border system, which launched on October 12, 2025, and is expected to be fully operational in the Schengen Area by April 10, 2026, replaces traditional passport stamps. According to a statement on Gov.uk, "EES may take each passenger extra time to complete, so be prepared to wait longer than usual at the border." The Schengen Area includes countries like France, Germany, Italy, Spain, and many others, but excludes the Republic of Ireland and Cyprus.
Passenger Concerns and Social Media Outcry
Passengers have taken to social media to express their worries, with one EasyJet customer, Jenny, posting on X about her upcoming flight from Palma. She highlighted concerns that her transfer schedule might not allow enough time to navigate border control, especially with reports of queues lasting two to three hours for families. In response, an EasyJet spokesperson reassured her, stating that transport providers calculate pick-up times based on local expertise to ensure stress-free journeys.
The spokesperson added, "If we are alerted to any flights being missed, we will work alongside our in-destination teams to address the issue at hand." They also confirmed that EasyJet would cover expenses and arrange rescue flights if necessary, though they noted no major issues have been reported so far.
Airport and Travel Advice
Palma Airport's website explains that the EES is designed to save time and enhance border security by automating checks and detecting overstays or fraudulent documents. However, many airports are experiencing delays. ABTA, the association of travel agents and tour operators, advises passengers to go straight to passport control after check-in and security to complete EES checks early.
They recommend arriving at least two hours before flights from Europe, following transport provider advice, and seeking assistance from airline apps or airport staff if delays occur. Some airports offer priority services for passengers with tight connections.
As the system becomes fully operational, travellers are urged to plan ahead and allow extra time to avoid disruptions.
