CrossCountry has confirmed it will run a "full train service" on Monday, following major disruption caused by a power cut throughout Sunday. The rail operator issued the update after many of its systems were made unavailable by the outage.
The company serves several locations in the North East, including Newcastle, Durham, Darlington, Alnmouth, Morpeth, and Berwick-upon-Tweed. Issues affecting its control centre in Birmingham have now been resolved, and a very limited number of trains will be available from 6pm today, with services returning to normal tomorrow.
Limited services from 6pm
A CrossCountry spokesperson said: "Our key priority is now to restore as close to a normal service as possible for our customers tomorrow. With most facilities now reinstated, we are planning to operate a very limited number of services from around 18:00 this evening, primarily on routes towards Leicester and Derby."
"Planning is underway to support a full train service on Monday and we are working closely with National Grid and industry partners as recovery efforts continue. We would like to thank our customers for their patience and understanding during today's disruption."
Ticket validity and compensation
Tickets bought for travel on Sunday's CrossCountry services can still be used with other train operators on the same route. They will also remain valid on CrossCountry services until Wednesday, with LNER accepting customers "to help get affected customers to their destination".
Customers can apply for Delay Repay compensation if their train is delayed by 30 minutes or more, while those who choose not to travel can claim a refund. Further updates are available on the company's website.
