The UK's aviation and competition watchdogs have warned airlines they could face fines if they fail to address practices contributing to widespread airport disruption. In an open letter, the Civil Aviation Authority (CAA) and the Competition and Markets Authority (CMA) cited concerns over carriers selling more tickets than they can supply and failing to warn passengers about the risk of cancellations.
The regulators said they were examining evidence of harmful practices, including overselling flights and not offering alternative flights, including with rival airlines, when cancellations occur. They also noted that some airlines may not be providing clear information about passenger rights or adequate support during disruption.
The warning follows weeks of last-minute cancellations and chaos at UK airports, driven by factors such as Covid-related staff shortages, strikes, and the war in Ukraine. The CAA and CMA said they would consider enforcement action, including fines, if consumers continue to experience serious problems.
Heathrow executive Nigel Milton told the UK Trade and Business Commission that issues such as long queues and staff shortages could persist into 2023 unless resolved. He highlighted the need for more baggage handlers and security staff, noting that the airport has capped daily passenger numbers at 100,000 this summer.
Milton and others called for aviation to be added to the UK's skills shortage visa list, allowing easier recruitment from abroad. John Geddes of Menzies Aviation said workers could be brought in from Spain, Mexico, and Eastern Europe to help alleviate shortages.
