Virgin Media O2 has announced it will begin switching off its 2G network at the start of summer 2029, marking a major step in the company's Mobile Transformation Plan. The move follows the successful decommissioning of its 3G network at the end of 2025 after extensive trials.
Impact on Customers and Services
The 2G network currently carries less than 0.5% of all data on Virgin Media O2's mobile network, yet accounts for more than 10% of the provider's total cell site energy consumption, making it inefficient and less reliable. By retiring 2G, the company aims to concentrate resources on modern 4G and 5G services, which offer greater efficiency and reliability.
Customers of O2 Business, giffgaff, Tesco Mobile, and Sky Mobile—which use the Virgin Media O2 network—will be affected. However, the vast majority of customers will not need to take any action. Those still relying on 2G will need to upgrade their devices before the switch-off date.
Support and Commitments
Virgin Media O2 has signed a voluntary government-led 2G Switch-off charter, ensuring coverage is maintained and businesses are supported during the transition. The company will notify customers well in advance and assist those needing device upgrades.
Chief Technology Officer Jeanie York stated: "We're investing £700m this year to transform our mobile network and ensure it can keep pace with growing consumer demand. As we look to the future, we'll be switching off the old 2G network so we can double down on providing all customers with the reliable and efficient 4G and 5G mobile services they expect."
Broader Network Improvements
Earlier this year, Virgin Media O2 launched the UK's first direct-to-device satellite service, O2 Satellite, delivering 95% landmass coverage. The 2G switch-off contributes to the company's goal of reaching net-zero emissions by 2040.
York added: "Having recently switched off our 3G network and signed up to the government 2G switch-off charter, we know exactly how to do this responsibly and without disrupting customers. While most customers won't need to take any action at all, some businesses might need to start planning for this now. We will communicate with customers directly and ensure we support everyone as this essential upgrade takes place."
