Sky Q subscribers across the UK have been left frustrated and disappointed after a recent software update mysteriously removed several beloved features from their television service.
The update, which began rolling out to users this week, has resulted in the disappearance of key functionalities including the invaluable Continue Watching section and Series Link recording options. These features have long been considered essential tools for managing viewing preferences and keeping track of favourite programmes.
What Exactly Has Changed?
According to numerous reports from affected customers, the update has significantly altered the user experience. The Continue Watching carousel, which allowed viewers to easily resume programmes from where they left off, has vanished entirely. Similarly, the Series Link functionality that automatically recorded entire series has been removed without warning.
One frustrated user took to social media to express their disappointment: "The new Sky Q update is awful. They've removed Continue Watching and Series Link. Why would they take away such useful features?"
Sky's Response to Customer Backlash
Sky has acknowledged the issues in a statement, confirming that the changes were intentional rather than a technical glitch. A spokesperson explained: "We're always working to enhance our products. As part of our recent Sky Q update, we've made some changes to the way customers access their favourite content."
The company suggests that users now need to navigate to the Recordings section to find ongoing series, though many customers report this workaround is less intuitive and more time-consuming than the previous system.
Mixed Reactions and Workaround Solutions
While some users have reported satisfaction with other aspects of the update, the removal of these key features has dominated customer feedback. Tech experts suggest that the changes might be part of Sky's broader strategy to streamline the platform, though the execution has clearly upset long-term subscribers.
For those struggling with the new interface, television specialists recommend checking the Recordings tab manually and using the search function to find ongoing series. However, many users agree that these solutions are poor substitutes for the automated convenience of the removed features.
As the rollout continues, affected customers are encouraged to provide direct feedback to Sky through their official support channels in hopes that future updates might restore some of the lost functionality.
