Royal Mail has confirmed that there will be no mail deliveries or collections on Good Friday, as part of its usual suspension of services on public holidays. The announcement comes as the postal service faces ongoing disruption in 14 UK postcode areas, including parts of London, Nottingham, and Leamington Spa.
Good Friday is a public holiday in the UK, and Royal Mail typically does not deliver or collect mail on such days. Services will resume on Saturday, though customers should expect possible delays in affected areas due to local issues such as high sick absence or resourcing challenges.
Royal Mail has been under scrutiny for missed delivery targets, having been fined £21 million by Ofcom in October for failing to meet performance standards. In the 2024-2025 period, only 77% of First Class and 92.5% of Second Class mail arrived on time.
The company has pledged to improve First Class next-day delivery to 85% within nine months and to 90% within a year. For Second Class, the target is 93% delivered within three days over nine months, rising to 95% by May next year.
Chief Operating Officer Jamie Stephenson said: 'We're putting significant investment into improving reliability and reaching these new delivery targets, but delivering lasting change across a network of this scale takes time.' He added that a new delivery model is being rolled out to all offices by Christmas.
