Royal Mail customers are experiencing widespread problems with the company's Click and Drop service, with many unable to access the platform, log in, or complete transactions. The outage, reported on 26 June 2026, has affected dozens of users who have taken to social media to voice their frustrations.
Customer Reports and Impact
Users on X, formerly Twitter, have reported issues ranging from inability to log in to error messages when attempting to purchase postage or create shipping labels. One user commented: "Congrats to @RoyalMail @click_and_drop for rolling out a password update, which doesn't actually email you a link to reset - now stuck not being able to send anything!"
Another user stated they were unable to access the service entirely, while others reported receiving error messages during the checkout process. The Click and Drop service is a key tool for businesses and individuals who regularly send mail, allowing them to print labels and manage shipments online.
Royal Mail Response
As of the time of reporting, Royal Mail has not acknowledged the problems on its official service status page. The Mirror has approached Royal Mail for comment and will update the story when more information becomes available. This is a breaking news story, and further details are expected to emerge.
