Hundreds of Scots are unable to log into the Royal Bank of Scotland (RBS) mobile app after it went down on the morning of October 5. Reports of issues have been rising across central Scotland, with hotspots in Glasgow, Edinburgh and Aberdeen.
Reports and impact
According to data from Downdetector, issues surrounding the RBS app began at 10:30am on October 5, with 181 reports. Customers have continued to experience problems, with 83 per cent of users reporting issues with the app.
Users who cannot log in are unable to access their bank details or make bank transfers through the app.
RBS response
RBS has issued a statement on the mobile app that appears when customers try to log in. The alert advises customers to close the app and try again, and urges them to check the service status page.
The alert reads: "We're sorry, some kind of error has occurred when trying to establish a connection between your devices and ourselves. Please close the app and try again."
Sharing an update on their service page, RBS has said they are working to fix the issue as fast as possible and will get customers back online at the earliest convenience. The mobile app service disruption reads: "Customers are having trouble accessing our mobile app. We're working to fix this as fast as possible. We’re really sorry and will make sure that customers affected won’t be out of pocket."
Alternative access
Customers will still be able to use digital banking with their customer number, security number and password. However, RBS does note that some features may be affected by the issue.
Additionally, mortgage customers can still access their Manage Your Mortgage features through Digital Banking, which is available through a computer browser. Payments can also be made using debit or credit cards.
