Jet2 has introduced a new '72-hour' update for passengers, enabling them to check live flight times, monitor flight status, and receive updates three days before departure. The feature, rolled out this week, is designed to provide accurate and up-to-date information to ensure smoother journeys during the busy summer season.
New App Functionality Enhances Travel Experience
The update comes via an upgrade to Jet2's mobile app. Passengers can now access real-time flight information, as well as details about meeting their in-resort Customer Helper, including times, locations, and the helper's name. This makes it easier to get support throughout their trip.
David Hills, Chief Customer Officer at Jet2, said: "We are always looking at how we can continually improve the experience for our customers and digital innovation is a critical part of that. We are very pleased to be launching this new app functionality, which makes travelling with Jet2 even easier and more convenient. By putting more real-time information in our customers' hands, we are improving our industry-leading customer experience even further."
Continued Investment in Digital Innovation
Hills added: "This is part of our continued investment in delivering the very best customer service there is, and it is another example of how we are continuing to evolve our app and digital offering in response to what customers want from us."
Last year, Jet2 introduced a 'Live Transfer Status' feature, allowing customers to monitor coach transfers to departure airports in real time. This service is available for returns from the Balearics, Canaries, Mainland Spain, Morocco, Turkey, and Bulgaria, with plans to extend to Greece, Cyprus, Malta, Faro, and Madeira this summer.
Pre-Flight Guidance for Passengers
Jet2 has also urged passengers to check flight information at least 12 hours before departure. The airline advises arriving at the airport at least two hours before scheduled departure, noting that check-in desks close 40 minutes before that time. In case of disruption, dedicated operations teams work to resolve issues as quickly as possible.
