Thousands of customers of Lloyds, Halifax and Bank of Scotland were unable to access their accounts on Wednesday after the banking apps went down. According to Downdetector, the majority of reports relate to the Lloyds and Halifax banking apps.
Of the reported problems, 65% were with the banking apps, 13% with logging in, and 13% with online banking. Many customers took to social media to express frustration, saying they could not make payments via cards, online banking or the app.
Downdetector showed a spike in complaints from around 11am, peaking at nearly 5,000 reports at about 12.30pm. Both Lloyds and Halifax apologised on social media, posting identical messages on X: “We’re aware some customers are having issues with our app and online banking. We’re really sorry about this. We’re working hard to fix it and will let you know as soon as we’re back to normal.”
Customers reported being unable to buy lunch, sell a car, or pay for groceries. One user wrote: “Stood in Sainsbury's, basket of food, and I can't access my money.” The outage follows an IT glitch in March that affected nearly half a million Lloyds customers, who saw other people's transactions or had their own data shared.
