Walmart is rolling out AI 'super agents' to enhance the shopping experience and boost online sales. The world's largest retailer announced four new agents powered by agentic AI, designed to assist customers, employees, suppliers, and developers.
The super agents will become the primary interface for AI interactions with the retail giant, as it seeks to close the gap with Amazon in e-commerce. Walmart, which reported $648 billion in annual sales last year, currently generates 50% of its sales online.
One agent, Sparky, already available on Walmart's app, will evolve into a super agent capable of reordering items, planning events, and suggesting recipes based on what customers have at home, according to US Chief Technology Officer Hari Vasudev.
An 'Associate' super agent will help workers with administrative tasks, while 'Marty' will assist sellers, suppliers, and advertisers with onboarding, order management, and ad campaigns. A 'Developer' super agent will test future AI tools.
Chief Technology Officer Suresh Kumar said the agents can automate and simplify operations, and that customers are ready for AI. Walmart declined to comment on whether the new agents would replace jobs.
