Nationwide Building Society has provided a comprehensive explanation of its account access rules following a customer inquiry about viewing historical statements. The clarification comes after a member contacted the mutual via social media, reporting difficulties accessing statements from 2020 through the Nationwide mobile application.
Statement Access Policy Clarified
The building society has confirmed that customers can view and download statements for current accounts, savings accounts, and credit cards from the past 36 months through both internet banking and the official app. For statements older than three years, Nationwide has established alternative access channels.
Accessing Older Financial Records
Customers requiring statements beyond the 36-month window can initiate a chat through the banking app or internet banking platform. Alternatively, they may contact the dedicated customer service line at 03457 302011 for assistance with historical financial documentation.
Nationwide's website further clarifies that while the app provides mini-statement functionality, complete statement viewing and downloading remains available through the primary digital banking interfaces for all account types.
Dementia Support Service Expansion
In a separate development, Nationwide has announced significant expansion of its dementia support services, with plans to introduce clinics at selected Virgin Money locations. This initiative builds upon the existing network of over 230 Nationwide branches currently offering these specialized services.
Trial Clinic Locations and Dates
The building society will launch trial dementia clinics at twelve Virgin Money branches beginning in May. These free sessions, operated by Dementia UK's Admiral Nurses, provide 45-minute consultations covering various aspects of dementia care and support.
Key locations and dates for the trial include:
- Sheffield - Thursday, May 7
- Dewsbury - Tuesday, May 12
- Washington - Tuesday, May 12
- Castleford - Wednesday, May 13 and Thursday, May 14
- Stockton, High Street - Tuesday, June 2
- South Shields, Fowler Street - Thursday, June 11
Additional Scottish locations including Glenrothes, Inverurie, Baillieston, Livingston, Clydebank, and Hamilton will host clinics with specific dates to be confirmed.
Comprehensive Support Services
The dementia clinics address multiple concerns including diagnostic procedures, symptom understanding, and practical guidance for caregivers. Importantly, these services remain accessible to all individuals regardless of Nationwide membership status.
Appointments are available through both face-to-face consultations and telephone sessions, ensuring accessibility for those with mobility challenges or transportation limitations. This dual-format approach reflects Nationwide's commitment to inclusive community support services.
The building society's simultaneous clarification of banking access protocols and expansion of dementia support initiatives demonstrates its dual focus on both financial service transparency and community welfare programs.
