A woman who purchased a Morrisons Cafe 'surprise bag' through the Too Good To Go app has described the contents as 'insulting', after receiving items worth far less than the advertised £30 value. The bag, which cost £10 plus a £1.11 packaging fee, contained 2.5kg of carrots and parsnips, a bag of frozen cauliflower gratin, and four sachets of nacho cheese sauce.
Danielle Kate Wroe, who documented her experience online, said she was inspired to try the bag after seeing a viral TikTok video from user Nick Ball, who had a similarly disappointing experience at another Morrisons Cafe. In her own case, she estimated the total value of the items at around £6.62, far short of the promised £30. 'My jaw dropped when I opened it,' she wrote.
The bag's contents included 'wonky' carrots and parsnips, which Morrisons sells for 53p and 55p per kilogram respectively, making the 2.5kg mix worth about £1.62. The cauliflower gratin, a cafe-only item, was difficult to price but she estimated it at £5. The four sachets of nacho cheese sauce were deemed worth 'a couple of quid'.
Wroe acknowledged that Too Good To Go aims to reduce food waste and that customers cannot choose items, but argued that the advertised value must be accurate. 'If you're claiming something is worth £30, then it has to be worth £30,' she said. She noted that other customers have had better experiences, citing a Facebook group post where a woman received cauliflower cheese, chicken breasts, nacho cheese sachets, and waffles.
Nick Ball's earlier TikTok video, which garnered significant attention, showed him returning his bag to the store after receiving items including a cottage pie, frozen cauliflower gratin, mashed potato, nacho cheese, and a brownie. A staff member confirmed it was the correct bag, leading Ball to call the experience 'f**king appalling'.
