HSBC has clarified its account opening procedures after a customer complained that they could not apply for a second account online, despite already holding a product with the bank. The customer took to social media to express frustration, stating, "I want to apply for a bank account but you're making it very difficult as I already have a product so can't do it online???"
In response, HSBC apologised and explained that additional checks are required to open a secondary account. The bank advised the customer to call its customer services team on 03457 404 404, available Monday to Sunday from 8am to 8pm. However, the customer remained dissatisfied, questioning why the process could not be completed online like at other banks.
HSBC reiterated that the process must be handled by an agent and offered the option to send a private message regarding the issue. The bank also highlighted that it is currently offering a £500 incentive to new customers who switch to the HSBC Premier Account using the Current Account Switch Service, provided they meet eligibility criteria including a minimum annual salary of £100,000 or savings/investments of £100,000 with HSBC UK.
HSBC offers a range of savings accounts and ISAs, with ISAs providing tax-free growth on savings up to £20,000 per tax year. However, from April 2027, the cash ISA allowance will be reduced to £12,000, with the remaining £8,000 only available for stocks and shares ISAs, except for those aged 65 and over who will retain the full £20,000 allowance.
