The Department for Work and Pensions (DWP) has revolutionised the way older people can claim vital financial support with the launch of a new online service for Attendance Allowance.
This groundbreaking digital platform allows eligible claimants to complete their entire application in approximately 30 minutes – a significant reduction from the traditional paper-based process that could take hours to complete.
Who Can Benefit from the New Service?
The streamlined service is designed for individuals over State Pension age who require assistance with personal care or supervision due to physical or mental disabilities. Unlike some benefits, Attendance Allowance isn't means-tested, meaning eligibility isn't affected by savings or income levels.
Currently, over 1.5 million people across Great Britain receive this benefit, which provides crucial financial support ranging from £68.10 to £101.75 per week depending on the level of care required.
How the Digital Service Works
The new online system guides applicants through the process step-by-step, allowing them to:
- Complete the form at their own pace
- Save progress and return later if needed
- Submit supporting documents digitally
- Receive immediate confirmation of submission
For those who prefer traditional methods or lack digital access, paper forms remain available, ensuring no one is excluded from claiming what they're entitled to.
Why This Change Matters
This digital transformation represents a significant step forward in making the benefits system more accessible and user-friendly. The previous paper form, known as the AA1 form, could be daunting for many applicants, particularly those dealing with health challenges.
The move to digital aligns with the government's wider strategy to modernise welfare services and reduce processing times, potentially getting support to those in need more quickly.
Minister for Pensions Paul Maynard emphasised that the new service "will make it easier and faster for people to claim Attendance Allowance," highlighting the government's commitment to supporting older people with disabilities.
Checking Eligibility and Applying
Those interested in applying can visit the GOV.UK website and search for "Attendance Allowance" to access the new service. The website also provides comprehensive information about eligibility criteria and the evidence required to support a claim.
For individuals who need assistance with the application process, support remains available through various charities and helplines specialising in benefits advice for older people.
