Lloyds Bank has addressed customer confusion over email notifications, following a complaint from a client who had opted for paper correspondence. The customer took to social media to express frustration, stating they had set up their account to receive paper statements but continued to receive emails confirming direct debit payments for their credit card.
In response, a Lloyds representative explained that certain alerts, such as direct debit confirmations, may still be sent by email regardless of statement preferences. The bank advised the customer that they could manage these notifications through the Mobile Banking app, providing a link to instructions on how to switch push notifications on or off.
The customer, however, claimed they had already disabled all notifications in the app and questioned why they were still receiving emails. Lloyds apologised, acknowledging that system emails could still be sent in some cases, and stated that this was not the experience they would expect.
Lloyds also highlighted current offers, including up to £1,800 in cashback for customers transferring savings, and a £200 bonus for switching to a Club Lloyds current account. The bank reiterated that customers can control their alert preferences via the mobile app or website.
